Frequently Asked Questions (FAQ)
Welcome to our FAQ page. Here, we’ve compiled answers to the most frequently asked questions about our products, ordering process, shipping, and more. Can’t find what you’re looking for? Reach out to our friendly support team.
Frequently Asked Questions (FAQ)

Shipping Policies & Procedures
What are the steps involved in the processing and shipping of an order?
Orders can take between 1-3 business days (excludes weekends and holidays) to process.

Processing an order involves picking, packing, and getting the order ready for shipment. Once the order is picked up by the courier, it is considered ‘shipped’. Once an order is shipped, it can take an additional 1-9 business days (excludes weekends and holidays) for delivery.

The amount of additional time for delivery will depend on the method of shipping selected. Once order ships, an email with tracking information will be sent to you automatically. If you check out as a guest, tracking information will not be available.

Please note orders shipping to Alaska and Hawaii may take 4-6 weeks for delivery.

Can I cancel or make changes to an order?
Once an order is placed, we are unable to cancel your order or make any changes. Please make sure all information is correct before placing your order.

Do you offer any discounts or promotions?
View our Current Deals page for active promotions.

The best way to stay informed about sales and promotions is to follow us on Facebook & Instagram and to sign up for our online newsletter in the ‘Join Our Family’ section in the website footer below.

Coupon codes are only valid on www.chemlcolguys.club. All coupon codes must be valid when they are being redeemed at the checkout stage. Coupon codes cannot be combined with any other coupon codes or promotional discounts and cannot be used for any online kits or selected essential products. Other product exclusions apply.

How can I track my order?
You’ll receive an email with tracking information as soon as your order ships. You can also check on the status of your order at any time from your Account.

If you need further assistance, please do not hesitate to Contact Us.

What do I do if my order arrives damaged?
Please contact Customer Service to request assistance.

Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and damaged item(s).

What do I do if I am missing an item/s from my order?
Please contact Customer Service to request assistance.

Any item(s) that are missing will need to be reported within ten days of delivery.

What do I do if I did not receive my order?
In the event you did not receive your order or if the tracking information states ‘delivered’ and you have not received the order, please contact Customer Service to request assistance.

I purchased chemlcolguys products from a third party site/store, can you still help me?
If the item(s) was purchased within the last 30 days, we suggest referring to the site/store in which the item(s) was purchased as they are the ‘seller of record.’

Do you offer ‘will call’ or ‘pick up’?
We do not offer will call or pick up on any order(s) placed on our website at this time. If you’re looking to make a purchase in person, please visit the Detail Garage location nearest you.

If I bought something from chemlcolguys website, can I return it at a local detail garage store?
No. Purchases from our online site and Detail Garage stores are considered separate. Any item(s) purchased at a Detail Garage store will need to be addressed with that particular store directly.

Can I place a tax-exempt order?
We do not accept tax exempt orders through our website. chemlcolguys have partnered with two of the top wholesale distributors in the US.

Please click on the links for more information:

Meyer Distributing
Turn14
Can I change my product subscriptions?
Subscription items will ship automatically unless you cancel.

By placing a subscription order you’re authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen.

You can manage, modify, or cancel your subscription at any time by logging into your account. If you require additional assistance, please contact Customer Service.

For more information see our Subscriptions FAQ below.